Legal notice

Health insurance excess:

Most policies have an outpatient annual excess. Excesses are often £100, but can be more, this is subject to your specific policy.  Please discuss with your insurance provider. Your insurance provider should be able to provide you with this information when you activate your request for treatment.  Please note that if your policy renews mid treatment you may be responsible for a second amount of excess regardless of how many sessions you have.  Please do discuss this with your provider. Due to Data Protection, LD Physiotherapy and Pilates is unable to request this on your behalf and are currently not made aware of client excess deductions until they are applied to invoices that we send.  

Medical Insurance and Payments

We will invoice the relevant insurance provider for the cost of your treatment; however, you are still liable for the payment of our fees in full. To enable us to do this we would need you to provide us with your insurance membership details, policy number and a valid-pre-authorisation code for the proposed treatment along with your personal details including address, date of birth and contact details.

(It is important to note that, depending on your individual policy, your private medical insurance may not cover all of our fees; this could be the result of an excess payable on your policy, or that your policy may not cover certain treatments).

Please be advised that once your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment and as such will be invoiced directly to you from LD Physiotherapy. We will send invoices via email.