Face-to-face Physiotherapy appointments with Louise at LD Physiotherapy and Pilates will have strict protocols in place with regards to the COVID-19 pandemic, in line with Public Health and Physiotherapy Society guidelines.

Appointments must be made in advance, unfortunately there will be no walk-ins. We will require your full name and contact details to make the booking.

A screening questionnaire will be conducted by Louise either via phone call, or email to confirm that a face-to-face appointment is required; and that your condition cannot be treated via video consultation.

Please do not arrive early for your appointment, there is no waiting area in order to maintain social distancing at the Haelan Centre. Upon arrival, at your appointment time, please call Louise on 07964 354 854 to alert her to your arrival. Louise will meet you at the Clinic door on Crouch Hall Road. (This may revert back to the buzzer system to alert of your arrival, when the Haelan Centre staff deem this safe).

Please wear a face mask before entering the Haelan centre, and throughout your appointment, unless otherwise directed by Louise. Upon entering the Haelan Centre you will be asked to sanitise your hands.

Louise will wear full disposable single patient PPE (mask, gloves and gown).

Time slots are allocated between patients for thorough cleaning of the room and equipment between appointments. For this reason, it is important to adhere to your appointment times to allowing social distancing and cleaning.

Please do NOT attend a face-to-face appointment if you have any Covid-19 symptoms; a persistent cough, and/or a temperature, and/or a loss of taste or smell. You cannot attend a face-to-face appointment if anyone in your household has these symptoms until they have a confirmed negative Covid-19 test, or the household has self isolated for 14 days.

Where possible please give a minimum of 24-48 hours notice to cancel.

Despite the new strict rules, and sessions feeling a little different Louise looks forward to seeing you back in clinic and to helping you with your rehabilitation.

If you are not ready for a face-to-face appointment please remember that Video appointments are available and have been very successful for the majority of patients since March.

Health Professions Council

Chartered Society of Physiotherapists

Acupuncture Association of Chartered Physiotherapists